Today many companies successfully work with Microsoft solutions such as Teams, Dynamics or Skype for business. However, handling customer contact professionally is difficult. CC4ALL offers rich ACD functionalities like skill-based routing, dynamic queues, real-time reporting, graphical call flow editor and many more. Operator functionality and chef/secretary is available also. The seamless integration with Teams, Dynamics and Skype for Business adds the ability to route all calls efficiently to, for instance, the best available employee with the most knowledge of a specific product or service. CC4ALL uses this powerful routing engine for all available channels, like email, Web Chat or Social Media conversations. With CC4ALL solutions you not only save on your IT costs but especially the communication with your customers will become optimal.
Contact Center Software running directly from Dynamics. What could be more efficient for your sales teams than to place their outbound call directly form Microsoft Dynamic? With CC4Dynamics, seamless integration with Microsoft Dynamics is not only possible; we’ve enhanced it with the contact center features your team needs to succeed. With CC4Dynamics, voice channels are fully integrated with Microsoft Dynamics 365.
This integration allows for voice functionalities, such as in- outbound calls, call recording, and warm and cold call transfer.
Collaborate and communicate with CC4Teams
CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency. With CC4Teams, voice channels are fully integrated. This integration allows for voice functionalities, such as in- outbound calls, call recording, and warm and cold call transfer.