Smarsh
Compliance-Ready Call Recording and Voice Analytics for the Modern Workplace
Smarsh helps organizations capture, retain, and analyze business conversations across today’s communications environments. Built for regulated industries, Smarsh solutions help reduce risk, support compliance, and turn voice interactions into valuable business insight.
Smarsh supports any multi-platform environment through a single solution that covers all major communications platforms like Microsoft Teams, Zoom, Webex, and broader telephony ecosystems. From calling to conferencing and contact centers, organizations can manage compliance seamlessly across their entire communications estate.
Why choose Smarsh from Actis?
Actis helps organizations select, deploy, and support trusted communications solutions that meet both compliance and operational needs. With deep expertise in unified communications, contact centers, Microsoft Teams, SIP networks, and hybrid environments, Actis provides the guidance and support needed for successful rollout and long-term value.
Whether your priority is compliant voice capture, deeper conversation insight, or both, Actis helps you implement the right Smarsh solution for your environment.
Smarsh Call Recording & Advanced Recording
Capture business conversations with confidence
Smarsh Call Recording helps organizations securely capture and retain voice communications across supported platforms and telephony environments. Designed to support regulated businesses, it provides a reliable foundation for compliance, oversight, and operational control.
Key capabilities
- Cloud-native, hybrid, or on-premises recording
- Platform-agnostic voice capture
- Microsoft Teams-certified recording
- Support for compliance requirements including MiFID II, PCI DSS, GDPR, and HIPAA
- Contextual redaction for PCI DSS, PHI and PII
- Secure access controls and encryption
- Scalable deployment across users, teams, and locations
Benefits for Your Business
- Meet compliance obligations with greater confidence
- Reduce complexity with a cloud-based approach
- Record consistently across modern and legacy voice environments
- Scale easily as business needs change
Smarsh Conversation Analytics
Turn every conversation into actionable insight
Smarsh Analytics helps organizations go beyond recording to better understand what was said, how it was said, and what it means for the business. With AI-powered transcription, sentiment analysis, search, and dashboards, teams can uncover trends, improve service quality, and make more informed decisions.
Key capabilities
- Multilingual speech-to-text transcription
- Automated quality assurance
- Automated contextual redaction for PCI DSS, PHI and PII
- Sentiment and trend analysis
- Keyword and phrase tracking
- Advanced search and filtering
- Prebuilt dashboards and reporting
- Insight for quality, performance, risk, and customer experience
Benefits for Your Business
- Identify trends and opportunities faster
- Improve customer experience and agent performance
- Strengthen quality management processes
- Turn conversation data into practical business intelligence
Your partner
A flexible solution for modern communications
Smarsh Call Recording and Analytics give organizations a powerful and market-leading way to capture, retain, and learn from business conversations across the platforms they already use. Whether you need compliance-ready recording, deeper conversation intelligence, or a combined solution, Smarsh provides a scalable foundation for modern voice communications and beyond.
Call Recording & Voice Analytics
Ready to see Smarsh in action?
Discover how Smarsh Call Recording and Analytics can help your business strengthen compliance, reduce risk, and unlock more value from every conversation.
Contact us at support@actis.nl or sales@actis.nl.
Contact us at support@actis.nl or sales@actis.nl.